Managing Project Communication in Culturally Diverse IT Teams: A UAE Case Study (2024)

Project management communication plays a vital role in ensuring the success and quality of project delivery, particularly in teams comprising members from diverse cultural backgrounds. Given the importance of effective and efficient communication in culturally diverse project teams, this research aims to examine the impact of cultural diversity on project management communication in the IT sector of the UAE. An exploratory research design was adopted for this study, with data collected from 100 project managers and team members working in the IT sector of the UAE. A survey questionnaire was used as the primary data collection tool.

These results align with previous research, which suggests that a diverse workforce, when examined in terms of age, gender, and ethnicity, has a positive effect on an organisation’s performance. The findings suggest that a diverse workforce may enhance a company’s efficiency and creativity. Project managers in this study viewed diversity as a key factor in fostering creativity in the workplace. As key drivers of workplace diversity, project managers must be held accountable for promoting diversity within their teams.

To lead effectively, project managers should invest time in understanding the unique work cultures of their team members, which benefits both the team’s overall performance and well-being. It is recommended that all project managers attend multicultural seminars, particularly those focused on conflict resolution, to better understand the diverse nature of their organisation’s workforce. Additionally, companies should make it a standard practice to provide external training on intercultural competency for project managers or hire consulting firms specialising in this area to deliver regular training. Communication can easily break down when we assume that others share the same worldview, which is unlikely, given the diverse cultural and racial backgrounds from which people come.

The objectives of this study are as follows:

  • To explore the barriers to accepting cultural diversity in the project management communication process
  • To identify the communication channels used within project management in the UAE’s IT sector
  • To assess how cultural diversity affects project communication within the IT sector of the UAE

  • 14,000 words – 68 pages in length
  • Excellent use of literature
  • Excellent analysis of subject area
  • Well written throughout
  • Includes questionnaire
  • Ideal for International Business students

1 – Introduction
Research Background
Problem Statement
Research Objectives
Research Questions
Research Hypotheses
Scope of Study
Significance of the Study
Operational Definitions

2 – Literature Review
Cultural Diversity
Defining Culture
Hierarchy
Market Culture
Clan Culture
Adhocracy
Cultural Diversity and Project Management
The Cultural Dimensions from Trompenaars
Organisational Cultural Profiling
Cultural Diversity in UAE
Cultural Diversity in IT Projects
A 360° Analysis of the Cultural Dimensions on Your Project Team
Challenges of Managing Cultural Diversity in Projects
Building on the Richness of a Multicultural Team: Cross-vergence and Harmonisation
Framework for Effective Cross-Cultural Project Management
Project Management Communication
Importance of Project Management Communication
Communication Styles
Role of Project Management Communication in Project Success
Cultural Diversity and Project Management Communication

3 – Research Methodology
Research Design
Cross-Sectional Study
Sampling Technique
Defining the Population
Instrument for Data Collection
Mode of Data Collection
Data Analysis
Pilot Test
Reliability Analysis
Descriptive Analysis
Correlation Analysis
Hypotheses Testing
Ethical Considerations

4 – Data Analysis
Data Collection Process
Reliability Analysis
Descriptive Statistics
Correlation Coefficient Analysis
Regression Analysis
Discussion
Frequently Encountered Barriers in Accepting Cultural Diversity
Communication Channels
Cultural Diversity and Project Management Communication

5 – Conclusion, Recommendations and Limitations
Summary
Recommendations
Limitations
Conclusion

References

Appendix
Questionnaire

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