The Influence and Impact of Long-Term and Short-Term Contracts on Employee Behaviour – A Study into the Chinese Hotel Industry (2013)

Short-Term Contracts on Employee Behaviour Dissertation – An economic crisis has swept over China since 2008, leaving its influences on business, the public, governmental organisations and agencies as well as the hotel industry. Struggling to be survivors of the financial depression, a great many companies and organisations adopted some new forms of employment including temporary work, part-time work, and outsourcing to cut down all kinds of expenses in order to strengthen their competitive competence.

Labour contract refers to the agreement between labour and enterprises to establish labour relation and define mutual rights and obligations of both contract parties; it is an important legal protection form to vindicate the legal rights and interests of both contract parties. This research aims to explore the different impacts of long-term contracts and short-term contracts on employees in Chinese hotel labour market.

The objective of this research is to test if the term of contracts has effects on the employees’ career development, working initiatives, degree of satisfaction, and loyalty. The specific research objectives are shown as follows;

• To compare the effects of long-term and short-term contracts on employee personal development
• To compare the effects of long-term and short-term contracts on employee service quality
• To compare the effects of long-term and short-term contracts on employee satisfaction
• To compare the effects of long-term and short-term contracts on employee loyalty

• 23,000 words – 70 pages in length
• Good use of literature
• Good in analysis of subject area
• Well written throughout
• Includes questionnaire
• Ideal for international HRM students

1. Introduction
Background
Research aims and objectives
Research Rationale

2. Literature Review
Term of labour contract
Chinese traditional culture and job stability
Term of the contract and employee development
Meaning of employee development
Content of employee development
Impact of term of contract on employee development
Term of the contract and employee service quality
Hotel service quality
Employee factor of service quality
Impact of the term of contract on service quality
Term of contract and employee satisfaction
Meaning of employee satisfaction
Components of employee satisfaction
Term of contract and employee satisfaction
Term of contract and employee loyalty
Employee loyalty
Factors affecting employee loyalty
Impact of term of contract on employee loyalty
Conclusion

3. Methodology
Research Philosophy
Research Approach
Research Strategy
In-depth Interview
Introduction on In-depth Interview
Data Collection and Analysis
Ethic issues in business research
Data analysis

4. Data analysis
The term of the labour contract
The term of the contract can reflect the importance that the hotel attaches to the employees
The staff pay special attention to the term of the contract
The traditional culture has influence on employees’ attitude towards the term of the contract.
The term of the contract and the staff development
Staff development needs a long time
Staff development is susceptible to the term of the contract
The term of the contract and the staff service quality
The staff service quality
The term of the contract has significant influence on staff service quality
The term of the contract and staff satisfaction
Stability, promotion and remunerations of the job are important influencing factors of staff satisfaction
The impact of the term of contract on staff satisfaction
The term of the contract and staff loyalty
The hotel staff’s loyalty is not high
The impact of the term of contract on staff loyalty
Discussions

5. Conclusions
Recommendations
Research limitations
Reflection

Reference

Appendix Section
Questionnaire