  Change Management Within The Retail Banking Sector Ref: busman0019 12,000 words – 78 pages in length Outstanding use of literature Excellent use and application of finance models Includes questionnaire Ideal for finance and business management students Outstanding piece of work This dissertation addresses the people issues around the subject of technological change within the UK retail-banking sector. The objective was to study technology within the retail-banking sector, highlighting its advantages, but primarily addressing the major problems in the sector that result from technological change. In order to achieve this it became necessary to identify employee attitudes towards technological change, and furthermore to focus on how the retail banks are currently dealing with the employee attitudes. The research conducted revealed that retail banks have been subject to rapid technological change, which has presented the banks with a wide range of opportunities, and also the challenge to adapt. Technology provides benefits to the retail banks in terms of the provision of more detailed and precise information, which enables, banks to effectively compete within an increasingly sophisticated operating environment. The findings also indicated that the implementation of technology has consequences for task arrangement, structures and people. Aim Of The Study: (1) Will evaluate technological developments in UK retail banking sector (2) Identify the impact of application of technology and the employee (3) Focusing upon the factors that influence employee behaviour during the change process, and (4) Use models, strategies and techniques that management adopt to help minimise resistance.1. Introduction Introduction Research Methodology The Advantage and Disadvantages of Questionnaires Data Gathering Context 2. Technical Developments in Retail Banking Introduction Technological Developments Supplementary Relationship Orientated Banking Structure Summary 3. Changes and Technological Implcations in Banking Introduction Advantages of Technology Service Quality Increased Flexibility Effect on Organisation Organisation and Technological Interrelationship Evolution from the Traditional Bank to the Modern Bank Internet and Telephone Banking Effect of Technology on Employee Summary 4. Atitudes Towards Change Introduction Employee Attitudes Towards Technological Change Employee attitudes as to whether Technology is more beneficial to the Organisation or to the Employee Employee Attitude Towards Technological Change Employee Attitudes Towards Organisational Change Description of Change The effect of Technological Change on Employee Attitudes Impact of Change Resistance to Change Self-Interest Lack of Trust and Misunderstanding Conflicting Assessment Low Acceptance of Change Summary 5. Management of Change Introduction Deal with Technological Change Adhering to Force Field Analysis Systems Approach to Change Behaviour Modification Six Strategies: Addressing Resistance to Change Approaches used to introduce Technology within the Branches Education and Communication Involvement and Participation Support and Facilitation Negotiation and Agreement Manipulation and Cooptation/Explicit and Implicit Coercion Summary 6. Conclusions and Recommendations Conclusions Recommendations References Bibliography How To Order 1. Select reference number busman0019 from the dropdown list 2. Click the PayPal button 3. Click the "Click Here" button on the PayPal page to submit your credit/debit card payment 4. We will email your chosen dissertation in PDF format within 24 hours |