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The Importance Of
Flexibility In The
Workplace (2007)
All
over the world, there is a revolution going on, there
is a transformation of business and of the services needed and wanted
by
people.
Organisations are
realising
that no matter how organisational activities were organised and
conducted in
the past that now in the 21st
century there are new ways and better
methods that are essential for the future. This
means that there is a better understanding of the nature of work,
the needs of organisations to get the most from their resources in
particular
their people resources; this is done by devising work methods and
working
patterns that fit into this. More and more strains are placed on
limited and
decreasing resources, therefore resources have to be arranged, planned
and
organised to make sure that they are used to the greatest possible
advantage. Organisations
face a constant pressure to improve their effectiveness and efficiency.
These pressures have led to more flexibility, dynamism and
responsiveness, all which have led to improved levels of customer
service.
There has been a
change in the levels of
customer expectations, which has resulted in improvements in product
quality
and levels of service, one way that this has taken place is through
advances in
information technology. Flexibility is one approach that allows
resource
pressures and demands to be met. Although
work methods and working patterns are changing constantly,
organisation’s main aims are still to be profitable and
effective, however this
is not always easy to achieve as organisations now operate in an
environment
that is chaotic, fast changing and unpredictable. Organisations
need to pay attention to the demands of customers,
so that work methods and working patterns are suitable. One
way that organisations can meet these
demands and pressures is through the people within the workforce in the
organisations, it is important for an organisation to have the
necessary
skills, qualities, attitudes and the right approach to work.
The
concept of flexibility is not relatively new. The health, energy,
transport and
telecommunications industries have always had to be available 24 hours
a day,
days a week and 365 days a year. Therefore
working patterns outside the ‘normal’ 9 to 5 have
been around
for some time now, however they more important now than ever.
14,000
words
54 pages in length
Excellent use of literature
Expertly written throughout
1.
Introduction
2.
Methodology
What
is research?
Types
of Research
The
Research Process
The
Research Models
Methods
of Research
Interviews
Questionnaires
Surveys
Methodology
Rationale
3.
Literature Review
Introduction
Benefits
of Flexibility
The
Need of Flexibility
Impact
of Women in the Workforce
Changing
Role of Fathers
Eldercare
Responsibilities
Downshifting
Corporate
Downsizing
Employee
recruitment and retention
Productivity
Development
of the Global Economy
Growth
of the Information Economy
Atkinson’s
Flexible Firm Model
Numerical
Flexibility
Temporal
Flexibility
Functional
Flexibility
Core
and Peripheral Workers
Flexible
Working Arrangements
Flexitime
Contracts
Annual
Hours Contracts
Zero
Hours Contracts
Further
Flexible Working Arrangements
Job
Sharing
Part
Time Working
The
Work Life Balance
4.
Research Findings
Lloyds
TSB
Lloyds
TSB Findings
Debenhams
Debenhams
Findings
Sainsbury’s
Sainsbury’s
Findings
Asda
Asda
Findings
Marks
& Spencer
Marks
& Spencer Findings
5.
Conclusion
6.
Recommendations
7.
Appendices
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