  The Significance Of Job Satisfaction In A Call Centre Environment (2007) Ref: hrman0005 This
dissertation sets out to research the problems currently being
experienced in a financial service industry call centre called,
‘Lloyds
Blackhorse Finance’, regarding the retention of staff in the
call centre
department. On a generic foundation the researcher aims to find out how
significant job satisfaction is in correlation to high staff turnover.
Employee
attitudes towards work are detrimental to the level and quality of
outcome. It
is a common assumption that people discontinue work due to the fact
they are
dissatisfied with their jobs. It is an objective, therefore, to find
out the
validity of this assumption by assessing employees quitting intention.
A
subsequent article illustrated that call centre representatives play a
significant role that shapes the customers’ perception of the
organisation.
Many financial services primarily focus on sustaining customer
relationship
hence call centre representatives service is vital as they are the
first point
of contact.
12,000 words – 55 pages in length Outstanding use of literature Excellent in depth analysis Includes questionnaire Ideal for HRM students Chapter One: Introduction Background Setting the Scene: Call Centres Job satisfaction in a Call Centre Environment Job Design in a Call Centre Employee Attitudes Staff Retention and Turnover Other Research Methods The Chosen Method Summary of Analysis Salary, Reward/Bonus Related Issues Job Design Issues Leadership/Culture/Commitment Limitations of the study How To Order 1. Select reference number hrman0005 from the dropdown list 2. Click the PayPal button 3. Click the "Click Here" button on the PayPal page to submit your credit/debit card payment 4. We will email your chosen dissertation in PDF format within 24 hours |