Knowledge Loss at the Intel Corporation ,
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Knowledge Loss at the Intel Corporation

Ref: ict0002

The dissertation looks into the contributing factors that can lead to knowledge loss within an organisation. As without effective KM policies and procedures, organisations run the risk of loosing knowledge, therefore reducing the resources that provide the organisation with a competitive edge. For this study into knowledge loss the Customer Business Operations (CBO) department at Intel Corporation was chosen Intel as an organisation and Customer Business Operations (CBO) as a department is suffering from knowledge loss. This paper will therefore examine the affects of employee behaviour from a knowledge perspective, identifying the major inhibitors to the effectiveness of a department through knowledge loss.

  • 15,000 words - 125 pages
  • Excellent use of literature and models
  • Good analysis of subject area
  • Well written throughout
  • Useful for Business, IT and HRM students

1. Introduction

2. Intel Corporation
Brief History of Intel
Products and Services
S.W.O.T Analysis for Intel
Organisational Size
Goals and Strategy
Intel's Culture
Financial Analysis

3. CBO at INTEL - Internal Analysis
CBO at Intel
Knowledge Loss in CBO at Intel
Department Size and Structure
CBO Products
CBOs Culture and Mission Statement

4. External Analysis
The CPU Industry
Competitor Analysis
External Environment Analysis
Environment Uncertainty - Intel
Environment Uncertainty - AMD
P.E.S.T Analysis for Intel
Intel's Competitive Advantage

5. Literature Review
Intel's Knowledge Management (KM) Policies and Procedures
What is Knowledge Management
Why Implement 'KM'
Intel's Latest KM Strategy
Types of Knowledge
Explicit Knowledge
Tacit Knowledge
Intel's Use of 'Explicit' & 'Tacit' Knowledge
Knowledge Conversion
Knowledge Loss and Retention
How is Knowledge Lost?
Individuals Knowledge Loss
I.T. Knowledge Loss
Knowledge Reinvention
Knowledge Sharing and Transfer
Knowledge Innovation

6. Methodology
Research Methodology
Primary Research
Methodological Triangulation
Questionnaires - Quantitative Methodology
Basis for the Questionnaire
Interviews - Qualitative Methodology
Basis for Interviews
Observation - Empirical
Secondary Research
Internal sources
Justification of Research Methods

7. Critical Reflection of Data Gathered
The Research
Choosing the Sample
The Questionnaire
Type of Questionnaire Used
The Results
The Results
Limitations and Future Research

8. Analysis
Overview of Knowledge Management (KM) at Intel
Key drivers for Accepting KM
Overview of Analysis
Analysis of Findings

9. Recommendations and Conclusion
Key Points from Analysis
Encourage People to Stay
Recording Information and Knowledge Capture
Increased Cross Training Sessions
Increase Social Networks
Introduction of a Chief Knowledge Officer
Summary of Recommendations
Critical Reflection


Appendix Section

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