 "Management of Change In Information Systems Development" Ref: ict0004 This dissertation pursues the domain of information systems in an attempt to develop deeper understanding into the process of participative designs and management of change, thus contributing empirical findings toward the diverse issues of systems development. In Chapter 1, it identifies an information system development project is taking shape at the Co-operative Group, titled Project Metro. A primary objective is established introducing user participation and management of change in systems developments as areas of interest. Chapter 2 provides the organisation's background details, leading to Chapter 3. This chapter firmly places the organisation in a system development context, using the three fundamental I.S. perspectives for internal and external analysis: people, organisations and technology. Chapter 4 introduces Butler and Fitzgerald's model in which the factors that made up the model are carefully reviewed supported by relevant literatures. Additional materials for user participation are presented in Chapter 5. Further literature in change management and introduction of change approaches are shown in Chapter 6, with the presentation of Models of Change. In Chapter 7, a research methodology is established by adopting a mixed approach; careful considerations are given to the epistemological perspectives and key research designs. Chapter 8 performs an ecological validity analysis in support of the external validity of this research. Chapter 9 is a précis of the findings; detailed descriptions are available in the appendix. An in-depth analysis of the results is presented in Chapter 10. Finally, research limitations, conclusions, research implication and future development are discussed in Chapter 11. Outstanding dissertation Excellent use of literature Many models used Research applied to the Co-operative Group Will help you design your own research project Useful to business, HRM and IT students 1: Introduction 1.1 Objectives 1.2 Business Problem 1.3 Literary Review 2: Organisation Background 2.1 Introduction 2.2 The Co-operative Group 2.3 The Co-operative Movement 2.4 Summary 3: Organisation Context 3.1 Introduction 3.2 Organisations 3.2.1 Organisational Structure 3.2.2 Organisational Culture 3.2.3 Leadership Style 3.2.4 IS Strategy 3.2.5 Co-operative Strategy 3.3 People 3.4 Technology 3.5 Environment 3.5.1 SWOT analysis 3.6 Summary 4: Butler and Fitzgerald's Model 4.1 Introduction 4.2 Research Interest 4.3 Butler & Fitzgerald's Model 4.3.1 Institutional Context 4.3.2 User-Related Factors 4.3.3 Project-Related Factors 4.3.4 Process-Related Factors 4.4 Change Management Issues 4.5 Summary 5: User Participation and ISD 5.1 Introduction 5.2 User participation 5.3 Types of Users 5.4 Guimaraes' Six Elements of System Quality 5.5 Prototyping 5.6 Summary 6: Change Management and ISD 6.1 Introduction 6.2 Change Management 6.3 Planned Change Approach 6.4 Emergent Change Approach 6.5 Change Diagnosis 6.6 Summary 7: Research Methodology 7.1 Introduction 7.2 Research Philosophy 7.3 Research Questions 7.4 Research Method 7.5 Research Design 7.6 Modes of Analysis 7.7 Summary 8: Research Reliability 8.1 Introduction 8.2 Project Metro Description 8.3 Ecological Validity Analysis 8.4 Summary 9: Findings 9.1 Introduction 9.2 Interview Results 9.3 Questionnaire Results 10: Analysis 10.1 Introduction 10.2 Butler and Fitzgerald's Model 10.2.1 Institutional Context 10.2.2 User Related Factors 10.2.3 Project-Related Factors 10.2.4 Process-Related Factors 10.3 Change Management Issues 10.4 Summary 11: Conclusions and Discussions 11.1 Research Limitations 11.2 Conclusions 11.3 Concluding Remarks 11.4 Implications and future development Appendix 1: Co-op Facts Appendix 2: Literature Definitions Appendix 3: Diagnostic Survey Appendix 4: Interviews Appendix 5: Finding Descriptions Appendix 6: Project Development References 
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