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MSc Information Technology dissertation - Electronic Booking Service

Ref: ict0005

This MSc dissertation attempts to look into the Electronic Booking Service (EBS) element of a national modernisation programme of the NHS. In recent years, government involved IT projects have not had any significant nor impressive outcome. The NHS for many years has been constantly criticised for some of its poor services. In terms of medical diagnostics, therapeutics and research, it excels amongst many other healthcare services in the world. However, on the measure of efficiency, it scores poorly. The Labour government decided to reform the NHS using Information Technology. A sum of £6 billion has been invested into the many projects of the Modernisation Programme.

  • 20,000 words - 81 pages in length
  • Good use of literature throughout
  • Good analysis of subject area
  • Well written throuhgout
  • Ideal for IT and computing students

1: Introduction
Project Brief
Project Purpose
Project Objectives

2: Past Information Technology Projects
The London Ambulance Service
Department of Work and Pension
Child Support Agency
Department of Social Services
Magistrate's Courts
Passport System

3: Introduction to the Electronic Booking System (EBS)
History of NHS
Recommendations of Wanless report
Spending of the NHS
The NHS Plan
Current Referral System
Problems associated with the referral process
Did Not Attend (DNAs)
Electronic Booking System
Functionality of EBS
GP - end of Electronic Booking Service
Consultant - end Electronic Booking Service
Benefits of Electronic Booking System

4: Methods and Materials
Design Rationale
Primary Research
Survey group

5: Results of the Survey

6: Analytical Discussion
Awareness of staff in regards to the Electronic Booking System
Consultations with NHS staff
Favourability of EBS amongst staff
Benefits of the Electronic Booking System to be achieved
Attitudes of staff towards the Electronic Booking System
Challenges for the implementation of EBS
Pilot studies of EBS in hospital clinics and GP surgeries
View of staff whether EBS will be more beneficial than current referral system
Confidence in Information Technology Infrastructure
View of staff whether new system will be more complicated and time consuming
Question of whether EBS can free up extra time for consultations
Ability of Information Technology to save money for the NHS
View of staff whether use of IT in the NHS has been long overdue
Capability of IT to deliver success for the NHS

7: Discussion
Choice provided by EBS
Security concerns
Use of computers in medicine and surgery
Evidence based subject
The New National Network, N3
Lack of experienced IT staff
Time scale of EBS implementation
Management from Government

8: The Electrical Booking System: Evaluation of Success & Failure
Dimensions of failures
Causes of implementation success and failure
Testing Procedure
SWOT Analysis of the Electronic Booking System

9: Conclusions


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