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Critically Evaluate Consumers' Perceptions Of Electronic Banking Fraud In The UK (2007)

Ref: ict0010

The main aim of this dissertation is to critically evaluate consumers’ perceptions of electronic banking (e-banking) fraud to determine whether banks need to review their company security policies and procedures to address customers’ concerns. To achieve this, there will be three objectives: firstly, to critically review current literature on online banking to identify and analyse the threats of online fraud, secondly, to review research to evaluate current UK e-banking security measures and procedures to prevent e-banking fraud, and finally to undertake primary research using questionnaires to explore and compare users’ and non-users’ perceptions of online banking. The issues, types, advantages and disadvantage of e-banking fraud will be looked at and critically assessed. Also, the researcher will look at what the government and banks are doing to prevent e-banking fraud. Finally, the researcher will distribute a questionnaire to determine consumers’ views on e-banking fraud and investigate how many of them have experienced fraud themselves.

  • 10,000 words - 55 pages in length
  • Excellent use of literature
  • Expertly written throughout
  • Includes questionnaire
  • Ideal for IT students

1. Introduction

2. Literature Review
Development of E-banking
E-Banking Threats
Types of Threats
Security Measures
Protect Consumers Privacy
Help Keep Consumers Transactions Secure
Passwords or personal identification numbers
Lloyds TSB
Consumer Behaviour/Perceptions

3. Research Methods
Research Strategy
Qualitative and Quantitative
Data Collection
Analysing Data

4. Results
General and E-banking Results
Fraud Results
Online Facilities

5. Conclusion

6. Recommendation

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