
Critically Evaluate
Consumers'
Perceptions Of Electronic Banking Fraud In The UK (2007)
The
main aim of this study is to critically evaluate
consumers’ perceptions of electronic banking (e-banking)
fraud to determine
whether banks need to review their company security policies and
procedures to
address customers’ concerns. To achieve this, there will be
three objectives:
firstly, to critically review current literature on online banking to
identify
and analyse the threats of online fraud, secondly, to review research
to
evaluate current UK e-banking security measures and procedures to
prevent e-banking
fraud, and finally to undertake primary research using questionnaires
to
explore and compare users’ and non-users’
perceptions of online banking. The
issues, types, advantages and disadvantage of e-banking fraud will be
looked at
and critically assessed. Also, the researcher will look at what the
government
and banks are doing to prevent e-banking fraud. Finally, the researcher
will
distribute a questionnaire to determine consumers’ views on
e-banking fraud and
investigate how many of them have experienced fraud themselves.
10,000
words - 55 pages in length
Excellent use of literature
Expertly written throughout
Includes questionnaire
1.
Introduction
2.
Literature Review
Introduction
Development
of E-banking
E-Banking
Threats
Types
of Threats
Security
Measures
Protect
Consumers Privacy
Help
Keep Consumers Transactions Secure
Encryption
Passwords
or personal identification numbers
Banks
Lloyds
TSB
HSBC
Consumer
Behaviour/Perceptions
Summary
3.
Research Methods
Introduction
Research
Strategy
Qualitative
and Quantitative
Data
Collection
Analysing
Data
4.
Results
Introduction
General
and E-banking Results
Fraud
Results
Online
Facilities
5.
Conclusion
Limitation
6.
Recommendation
7.
References and Bibliograpgy
Appendices
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