
Critically Evaluate Consumers' Perceptions Of Electronic Banking Fraud In The UK (2007)
The main aim of this study is to critically evaluate
consumers’ perceptions of electronic banking (e-banking) fraud to determine
whether banks need to review their company security policies and procedures to
address customers’ concerns. To achieve this, there will be three objectives:
firstly, to critically review current literature on online banking to identify
and analyse the threats of online fraud, secondly, to review research to
evaluate current UK e-banking security measures and procedures to prevent e-banking
fraud, and finally to undertake primary research using questionnaires to
explore and compare users’ and non-users’ perceptions of online banking. The
issues, types, advantages and disadvantage of e-banking fraud will be looked at
and critically assessed. Also, the researcher will look at what the government
and banks are doing to prevent e-banking fraud. Finally, the researcher will
distribute a questionnaire to determine consumers’ views on e-banking fraud and
investigate how many of them have experienced fraud themselves.
10,000 words - 55 pages in length
Excellent use of literature
Expertly written throughout
Includes questionnaire
1. Introduction
2. Literature Review
Introduction
Development of E-banking
E-Banking Threats
Types of Threats
Security Measures
Protect Consumers Privacy
Help Keep Consumers Transactions Secure
Encryption
Passwords or personal identification numbers
Banks
Lloyds TSB
HSBC
Consumer Behaviour/Perceptions
Summary
3. Research Methods
Introduction
Research Strategy
Qualitative and Quantitative
Data Collection
Analysing
Data
4. Results
Introduction
General and E-banking Results
Fraud Results
Online
Facilities
5. Conclusion
Limitation
6. Recommendation
7. References and Bibliograpgy
Appendices
1. Select reference number ict0010 from the dropdown list
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