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"Standardisation versus adaptation issues in International Marketing"

Ref: market0003

Distinction grade
30,000 words
Modern literature review




1: Introduction
Standardisation versus adaptation debate
Standardisation versus adaptation debate in the European Union
Standardisation versus adaptation debate for services
Mobile telecommunication industry
Focus of the investigation
Outline of the study

2: Literature Review
International marketing
Culture
Elements of culture
The challenges of international marketing
Standardisation versus adaptation debate in international marketing
Standardisation
Adaptation
The trade-off
An unnecessarily polarised debate?
The influence of globalisation
Increasing integration and convergence in the European Union
The European Union and cultural differences
Services - a neglected area of the debate
International trade of services
International marketing of services
Marketing communications
Communication processes
Importance of marketing communications
Marketing communications for services
Marketing communications mix
Integrated marketing communications
Marketing communications and culture
Research objectives

3: Research Framework
Introduction
Hofstede's dimensions of culture
Rankings of the United Kingdom and Germany
Hall's cultural dimensions
Rankings of the United Kingdom and Germany
Hall's cultural dimensions in a marketing context
Limitations of cultural frameworks
Conclusion

4: Research Methodology
Introduction
Consumer preferences of marketing communications
Data collection instrument
Sampling
Questionnaire design
Construct development
Translation
Pilot testing
Statistical testing
The marketing communications of T-Mobile and O2

5: Data Analysis
Introduction
Survey results
Sample Characteristics
Consumer preferences
Total sample responses
Comparison of British and German responses
Analysis of marketing communications of T-Mobile and O2
Marketing communications of O2
Marketing communications of T-Mobile
Conclusion
Summary

6: Discussion
Introduction
Preferences and cultural characteristics
Power distance
Masculinity
Individualism
Uncertainty avoidance
High versus low context
Summary
O2 and T-Mobile marketing communications versus consumer preferences
Marketing communication tools
Marketing communication techniques
Summary
Standardisation versus adaptation in practice
Relation to research dedicated to international service marketing communications
Relation to research dedicated to pan-European marketing
Implications of findings for standardisation versus adaptation theory
Standardisation versus adaptation - the future
Limitations

7: Conclusions and Recommendations
Conclusions
Recommendations for future research
References
Appendix
Questionnaire



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