This
dissertation is based on an investigation into the concept of
Relationship Marketing within the company Environ Technologies Ltd. The
purpose of this dissertation is to ascertain the key differences in
implementation of relationship marketing strategy Environ Technologies
Ltd undergoes in creating long-term business relationships with their
most valued Small-Medium sized enterprise and Multinational enterprise
customers. Also to critically examine whether it is possible to benefit
and sustain mutual long-term relationships with their most valued MNE
customers. After reviewing published literature, objectives were set to
ascertain the factors essential for formulating the differences between
relationship marketing implementation with their SME and MNE buyers and
the issues that may impede successful relationships developing with
their most valued MNE buyers.
21,000
words – 108 pages in length
Excellent
use of literature
Excellent
in depth analysis
Good user of academic models
Oustanding piece of work
Chapter
1: Introduction
Topic and Context
Research purpose and aim
Case study in context: Environ Technologies
Ltd
Environ Technologies products
Development of Environ Technologies Ltd
Current demand for Environ Technologies
products
Who are Environ Technologies customers?
Who are Environ Technologies competitors?
Marketing of Environ Products
Research aim and context
Appraisal of choice of research project
Limitations of study
Structure of Study
Chapter
2: Theoretical Context
Introduction
History of relationship marketing
What is relationship marketing?
The conditions necessary for relationship
marketing
Small-medium-sized enterprises (SMEs) adopting relationship marketing
techniques to other similar sized
companies.
SMEs adopting networking techniques in relationship
marketing
Multinational corporations (MNEs) adopting relationship marketing
techniques to other similar sized companies
Multinational corporations adopting relationship marketing with SMEs
SMEs selling products and services to MNEs within the buyer-supplier
supply chain
Conceptual framework
MNE to MNE
MNE to SME
SME to SME
SME to MNE
Chapter
3: Research Design and Methodology
Introduction
Research Purpose
Research Philosophy
Research Approach
Research Strategy
Limitations of qualitative research
Data collection methods
Semi structured interviews with ENT
employees
Practical Considerations
Observations: attending scheduled client
meetings
Practical considerations
Validity of Research methods
Time Horizons
Ethical Considerations
Critical reflection of research strategy and methodology
Chapter
4: Analysis and Research Findings
Presentations of research strategy
Question 1 analysis
Environ Technologies relationship marketing
approach
The use of personal interaction with the
customer
Developing relationships with key individuals with buyer organisations
ENT Networking
Technology and IT requirements
Exchanging of information
Power balance in relationship power
The observational research
Question 2 analysis
Unequal balance in relationship power
Price vs. loyalty
Sustaining individual relationships within
MNEs
Decision making processes within MNEs
Environ Technologies unique product
Chapter
5: Conclusion and Evaluation
Conclusions
Differences in adopting relationship marketing to different sized
organisations
Issues that impede successful implementation of relationship Marketing
with MNE customers
Recommendations of how findings could be applied in
practice
Future Works
Personal reflection
Bibliography
Appendix
Section
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