The
study of consumer
behaviour implies how and
why a particular consumer or group reacts to decisions of producers.
Consumer
behaviour could be defined as “those actions directly
involved in obtaining,
consuming, and disposing of products and services, including the
decisions
process that proceeds and follow the action.” According
to another author consumer behaviour
is “the behaviour that consumer display in scanning for
purchasing, using,
evaluating and disposing of products and services that they expect will
satisfy
their needs. The study of consumer behaviour is the study of how
individuals
make decisions to spend their available resources (time, money, effort)
on
consumption related items. It includes the study of what to buy, when
to buy,
why to buy, from where to buy, how often to buy, and how often they
will use
it.”
14,000 words –
75 pages in length
Good in depth analysis
Oustanding
piece of work
Ideal for undergraduate marketing students
CONCEPT
Consumer
WHO?
WHY?
WHEN?
WHERE?
Customer
CONSUMER
BEHAVIOUR
Meaning and
definition
Understanding
consumers for brand building
Economics
Buying
Behaviour
Buying
decision
Opportunity
Ability
Motivation
POTENTIAL INFLUENCES
ON
CONSUMER BUYING BEHAVIOUR
The main factors
that influence buying behaviour are as
follows:
Economic
factors:
Social
factors:
Psychology
Anthropology and
Geography
Technology
Situational
influences
Others
Influence of
attitudes on buying behaviour
Nature of
consumer attitudes
Three components
of Attitudes:
Family
influences
Peer group
influences
Personality
Information and
experience
Role of Direct or
Indirect experience
Attitude -Toward
the Ad models
Can attitudes be
changed?
Exposure
Effective
communication
Cognitive
dissonance
Influence of
personality on buying behaviour
Marketers have
used three personality theories to describe
consumers:
Psychoanalytical
theory
Socio-psychological
theory
Trait
theory
Personal values
(self concept or self images)
Life style
concept
Consumer
psychographics
Influence of
group dynamics / peer groups / consumer reference
groups
Consumer Relevant
Groups
The
family
Friendship Groups
Formal Social
Groups
Influence of
social and economic classes
Classification of
social class
Occupation
Education
Income
Religion
Life style of
various social classes
Influence of
family in decision-making
BUYER
BEHAVIOUR
Buyer behaviour
model
How to predict
buyer behaviour
Decision-making
High versus Low
Involvement Problem-Solving
Decision making
process
Purchase
decisions for FMCG
Purchase
decisions for Consumer Durables
PURCHASES
Methods of
purchases
Fully planned
purchases
Partially planned
purchases
Unplanned
purchases
Process of
purchases
Home
shopping
Direct
mailing
E-Commerce,
Telemarketing
Retail shop
purchases
Discount
stores
Direct Response
Advertisement
Results of
purchases
Expectation
Consumer response
to Dissatisfaction
CASE
STUDY
Research
Methodology
1. Problem
identification
Objectives
2. Type of
research
Exploratory
Research
Advantages
Disadvantages
3. Sampling
design process
4. Tools used for
research
5. Time for
completion
Profile of hair
oil industry
Segmentation
Consumer
Awareness and Penetration
Market size
Growth
Organization
Profile
History of Marico
About Marico
International
Business Group (IBG)
Geographical Reach
About Parachute
Innovations in
Parachute
Our consumers
Quality
Data Collection
and Analysis
Frequency of hair
oil application
Conclusion
Purchase of
blister pack
Conclusion
Pack the customer
is using other than the blister pack
How often
customers purchase blister pack
Application of
Blister Pack
Conclusion
SWOT Analysis of
Blister Pack
Strengths
Weaknesses
Opportunities
Threats
Findings
Conclusion
Recommendations
BIBLIOGRAPHY
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