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This paper examines critical factors of TQM Implementation in most popular electronics companies, Samsung and Apple. Various levels of researches have been made to evaluate the performance, predictions, workouts and requirements not only for company’s personal growth but also for customer’s satisfaction. This research paper covers Total Quality Management of two giant companies representing their quality control system against their software whether it’s mobile or relative product. Need of SQA is quite demanding today as it involves 100% end user’s satisfaction where there are most likely chances of deficiencies, bugs and problems in software area nowadays. So the objective of this research is “Working of SQA and Software Testing for Companies and their achievements in end user satisfaction”. It is also been mentioned in this report, where software are important for SQA, hardware cannot be ignored because both make A-A bond which means what hardware carries, software can control it else prospective software is useless. Proper use of reports and statistics are made to elaborate whole scenario. TQM is the way of managing for the future, and is far wider in its application than just assuring product or service quality – it is a way of managing people and business processes to ensure complete customer satisfaction at every stage, internally and externally

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