To ensure high quality of operations in an organization, there are various approaches that organizations take to ensure total quality management. Total quality management (TQM) ensures that all the efforts in an organization are put towards ensuring that an environment where the organization can ensure high quality of services and goods at all the times is ensured. Total quality management ensures that an organization has the ability to deliver the expected level of quality of goods and services. Academics argue that business organizations are expected to have the necessary tools which ensure that quality measures are put in place. One of the approaches of total quality management is the use of statistical process control which ensures that various statistical methods are used to control quality within their operations. This approach also ensures that an organization operates within its full potential levels and hence achieving the desired productivity in terms of production of goods and services which meet the set standards

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