Enhancing Transformation Success: Case Study of Risk Mitigation at Royal Mail (2019)

Risk Mitigation Royal Mail Dissertation – This dissertation explores the critical aspect of risk mitigating strategies within operations transformation deployed at Royal Mail. In response to contemporary market demands and customer needs, businesses often find it imperative to adapt operational processes and management approaches. Certain organisations proactively allocate financial resources for preliminary research, aiming to identify customer demands, conduct market analyses, and engage effective stakeholders. Such strategic foresight frequently leads to higher success rates compared to those entities that undertake business transformation without prior comprehensive strategies.

Furthermore, instances have arisen where business leaders have taken steps that initially appeared disruptive to the organisational environment, but eventually proved fruitful after a specific duration. Royal Mail serves as a case in point; in pursuit of modernising their operational procedures, they encountered employee resistance. The introduction of advanced operational practices faced backlash from some employees, underscoring the challenges associated with reconciling innovation with employee alignment.

The primary goal of this research is to spotlight the mitigation strategy employed by Royal Mail following the failure of their business operation transformation approach. The objectives of the study encompass analyzing the underlying reasons behind transformation failure within Royal Mail’s context, evaluating techniques aimed at mitigating transformational setbacks, and devising appropriate methodologies for effective operations transformation at Royal Mail. This research will highlight the issues stemming from the implementation of modern operational practices and shed light on the mitigation plan employed by Royal Mail to navigate these challenges.

Dissertation Objectives

  • To analyze the reasons that lead to failure in the business transformation of Royal  
  • To assess techniques for mitigating the failure of transforming the operations  
  • To develop suitable methods for transforming the operations of Royal Mail

  • 12,000 words – 60 pages in length
  • Excellent use of literature
  • Good analysis of subject area
  • Well written throughout
  • Ideal for business management students

1 – Introduction
Background of the study
Rationale of the research
Problem statement
Aim of the research
Dissertation objectives
Question of the research
Structure of the research

2 – Literature Review
Background of the company
Theories of change management and business transformation
McKinsey 7-S Framework
Lewin’s Change Management Model
Kotter’s 8-Step Change Model
Causes of failure in business transformation
Improper planning
Improper alignment of stakeholder’s objectives
Inefficient execution
Poor communication
Lack of acceptance and commitment
Poor leadership
Techniques of mitigating failure of transforming the operation
Establishing transparent communication system
Meetings with business experts
Adopting risk mitigation management techniques
Developing learning plan
Designing reward system
Developing new team
Spreading the risk
Methods of transforming the business operations
Preparing flow chart
Force Field Analysis
Data Collection
Culture mapping
Project plan

3 – Research Methodology
Research Philosophy
Justification for selected research philosophy
Research Approach
Justification for chosen research approach
Research purpose
Justification for selected research purpose
Data collection process
Data Analysis techniques
Sampling technique
Ethical consideration
Research limitation
Research time frame

4 – Data Analysis and Findings
Reasons that cause failure in business transformation
No plans for incorporating parcel service
Inability to incorporate digital transformation
Battle for Modernization through Privatization
Poor communication among stakeholders
Techniques for mitigating failure of transforming the operation of Royal Mail
Privatization of the company
Incorporating digital platform and automation
Changing the entire business procedure
Internal communications program

5 – Discussion

6 – Conclusion and Recommendations



Risk Mitigation Royal Mail Dissertation
Risk Mitigation Royal Mail Dissertation

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