An Investigation into the Impact and Influence of Performance Management on Organisational Success at McDonald’s (2013)

This dissertation aims to explore the impact of performance management on organisational success at McDonald’s. Performance management is an important element of the Human Resource activities in a professional business environment. The importance of performance management has been significantly increased over the past few years because it has a direct impact on the overall productivity and growth of the organisation.

Performance management is directly associated with employees motivation in the organisation because if employees are motivated and satisfied at the work place they will be able to perform in a more effective way at workplace. It is essential for any organisation to design the compensation and rewarding system in a way which can increase the employee’s satisfaction at workplace. Employees are the most important asset for any organisation and performance of the employees always has an impact on the bottom line of the organisation.

The study also aims at evaluating the role of performance management in the human resource management process. The hospitality industry is one of the most intense customer focused industry and management of any organisation operating in the hospitality industry have to focus on customer services in order to delight the customers and gain success (Baron 2003). Performance management is focusing on bringing improvement in the performance of employees working in McDonald’s in order to provide valuable services to the customers of the organisation which results in business success and economic welfare of the key stake holders. The scope of performance management is very broad because it has a huge impact on the productivity of the organisations in the long run.

At a broader level, performance management is recognised as one of the important sources of business growth and development at McDonald’s. This paper is an attempt to enhance the general understanding of performance management concepts and its impact on McDonald’s. The objectives of this dissertation are;

  • To identify the link between performance management and organisational success in McDonald’s
  • To identify the effective role of HR department in order to implement performance management process in McDonald’s
  • To determine the organisational efforts of McDonald’s in order to resolve performance related issues of employees
  • 15,000 words – 70 pages in length
  • Excellent use of literature
  • Good in analysis of subject area
  • Well written throughout
  • Includes questionnaire
  • Ideal for HRM students

1: Introduction
Study Background
Company Background
Purpose of Study
Research Questions and Objectives
Structure of the Study
Performance Management

2: Literature Review
Performance Management A Brief Overview
Establishing a Link between Individual and Business Objectives
Organisational Performance Management Systems
Principles of Performance Management
Ways to Improve Performance Management
Performance Management Cycle
Employees Involvement
Performance Management at McDonald’s

3: Methodology
Research Question
Structure of the Research
Data Collection Approach
Data Collection

4: Results and Findings
Analysis of Questionnaire
Analysis of the Interview

5: Conclusions and Recommendations


Appendix Section
Survey Questionnaire

Influence of Performance Management on Organisational Success Dissertation
Influence of Performance Management on Organisational Success Dissertation

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