Assessing Return on Investment (ROI) on Training and Development – A Case study of Ooredoo Qatar (2019)

Measuring return on investment (ROI) on human resource development (HRD) can prove challenging, emotive and exhaustive. Business stakeholders often assess the return on investment when making key decisions on its human capital. An analysis on the return on investment can determine if a business can expand or reduce the number of its employees as well as deploying training programs. Many business stakeholders believe investing in human capital will ultimately lead to the longevity and success of the business leading to profit and enhanced employee commitment.

This dissertation assesses the feasibility of different models developed for return on investment analysis on human capital and its effect on human resource development. This dissertation critically examined return on investment models to identify the financial impact of training program, behind this evaluation was to conclude that training programs arranged for the bottom line or lower line management also contribute to the outcomes of the business.

Evaluation through calculating return can support the managerial staff to take the appropriate decision about the length of training sessions. In the training program organized at Ooredoo Qatar (Qatar Telecommunications Company) functional training and behavioral training programs were blended for trainees. Moreover, training program were evaluated through the use of comprehensive models particularly focused on objective-based evaluation and return on investment. In this research study, primary and secondary analyses are taken to conclude the impact and return of a training program organized by the Qatar telecommunications company. In the secondary analysis, research articles published during the last 5 years are analyzed in detail.

Dissertation aims

  • To access the renewal executives of global standards, high management experiences would provide by Ooredoo Qatar
  • To analyze the Qatar Ooredoo achieves and maintains customers with his services and outclasses products in the world
  • To ascertain the Ooredoo Qatar’s creativity, competing for skill, and contribution of recognition, he makes his environment learning
  • To measure how trained employees are providing benefits to the Ooredoo Qatar’s in terms of ROI
  • 22,000 words – 74 pages in length
  • Excellent use of literature
  • Excellent analysis of subject area
  • Well written throughout
  • Ideal for HRM students

1 – Introduction
Background of study
Ooredoo Qatar Training and Development
Problem statement
Aims and objectives
Significance of the study
Research questions

2 – Literature Review
Diversity-training outcomes
Strong performance reviews
ROI calculations
Investment accountability
Hierarchical choices
In training measuring Employers ROI

3 – Methodology
Research Design
Research Approach
Type of investigation
Research Methodology
Population of the study
Sample and sampling strategy
Data Collection Method
Pilot Study
Data Analysis Software and techniques

4 – Findings

5 – Summary and Conclusion


Return on Investment on Training and Development Dissertation
Return on Investment on Training and Development Dissertation

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