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Delivering good performance at work has been shown to be a function of ability, experience, reward and above all, motivation. Given the importance of employees to an organisation, it is fundamental that managers understand the nature of motivation and recognise what leads some employees to apply only minimal effort to their work tasks while others expend much greater effort and consequently are much more productive. Human behaviour comprises of three components, reflexes, learned habits and the influencable. Managers must focus heavily on the influencable as this can be changed whereas reflexes and learned habits are something an individual will do on impulse and from experience

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