Development of a Model for e-Government IT Integration Management (2010)

This final year dissertation is concerned with issues faced by UK councils in today’s e-Government IT integrated services arena. These issues concern the disparate views that UK councils have regarding the management of e-Government IT integration projects. The management principles behind what makes a successful IT integration project such as project management best practices, financial support, links to other online resources provided by central government, Information and Communications Technology (ICT) strategy and public opinion are the main issues surrounding UK councils and their involvement into e-Government activities.

A number of primary e-Government service delivery models are described such as Government-to-Citizen or Government-to-Customer (G2C), Government-to-Business (G2B) and Government-to-Government (G2G). G2C helps in the provision of information about government and its activities for citizens. Moreover, G2G provides information for other levels of government and its employees whereas G2B provides information for businesses about government. The research is based on primary qualitative research whereby a questionnaire is distributed in electronic format to explore the different ways e-Government IT integration projects are managed within UK councils.

The responses are used to develop a model, the e-Government Integration Model (e-GIM), which is presented and explained as the union of the five components highlighting the necessity to introduce an IT integration model for e-Government derived from both the council and customer/public perspectives. In this way, it is suggested that an IT integration project can be managed more effectively. Management principles, relationships and best practices defined within e-GIM are then presented to UK council representatives to indicate the extent to which e-GIM is valid for small to large size councils.

• 15,000 words – 96 pages in length
• Excellent use of literature
• Excellent in depth analysis
• Well written throughout
• Includes questionnaire
• Ideal for IT and business students

1 – Introduction
Background
Research Issues
Project Aims and Objectives
Organisation of Dissertation

2 – Literature Review
Scope of Electronic Government
Types of e-Government Applications
Existing e-Government Models and Frameworks
e-Government Systems within the United Kingdom

3 – Research Methods and Methodology
Applied Research Methods Reasoning
Applied Methodology and Reasoning
Facilities, Contacts and Commercial Software Packages Utilised to Carry Out Research

4 – Investigation on Current e-Government Management Techniques and Practices
Selection Criteria and Process of Primary Qualitative Research
Primary Qualitative Research
Identification of e-Government Management Issues in Current Practices from Qualitative Research
Limitations in e-Government Integration Management

5 – Development of an e-Government Integration Model (e-GIM)
Funding
IT Project Management Best Practices
Integrated e-Government Services
ICT Strategy
Public Opinion
International and British Standards Applying to the Proposed Model
Personal Contribution to the Developed Model

6 – Evaluation and Validation of e-GIM
Second Research Questionnaire
Validation of the Model

7 – Conclusions and Future Work
Summary of Work
Achievements of Research
Personal Appraisal
Further Development and Future Research

Appendix Section

References