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The Development of a Customer Query Tracker for UK B2B (2012)

Development of a Customer Query Tracker for UK B2B Dissertation – This Project also relays the services to the customer to ascertain the levels of customer satisfaction and employee performance. The system has a major problem in finding the product support and service activities that are undertaken by the employees.

Once the products have installed at the client’s site, the cycle of warranty maintenance starts. To keep the customers in a proper chain of satisfaction the system needs the data to be organized in a proper relational way. The project is to maintain the relational communication among the project is to maintain this relational communication among the data, such that consistency, reliability and integrity can be achieved. The major technicality within the system lies in managing the coordination among the sales and service departments, which is the major hold upon the system to gain or achieve profits. The project has been planned to be having the view of distributed architecture, with centralized storage of the database.

The application for the storage of the data has been planned. Using the constructs of MS-SQL Server and all the user interfaces have been designed using the ASP.Net technologies. The database connectivity is planned using the “SQL Connection” methodology. The standards of security and data protective mechanism have been given a big choice for proper usage. The application takes care of different modules and their associated reports, which are produced as per the applicable strategies and standards that are put forwarded by the administrative staff.

The entire project has been developed keeping in view of the distributed client server computing technology, in mind. The specification has been normalized up to 3NF to eliminate all the anomalies that may arise due to the database transaction that are executed by the general users and the organizational administration. The user interfaces are browser specific to give distributed accessibility for the overall system.


  • 15,000 words – 94 pages in length
  • Excellent in depth analysis
  • Good use of code
  • Well written throughout
  • Ideal for IT and computing students

1. Introduction
Introduction to Project
Organization Profile
Purpose of the Project
Problem in Existing System
Solution of these Problems

2. System Analysis
System Workflow
Study of the System
Proposed System
Input and Output
Process Models Used With Justification

3. Literature Survey
Introduction To .Net Framework
ASP.Net
C#.Net
SQL Server

4. Feasibility Report
Technical Feasibility
Operational Feasibility
Economic Feasibility

5. Coding

6. Software Requirement Specifications
Functional Requirements
Hardware Specifications
Performance Requirements

7. System Design
System Workflow
Normalization
E-R Diagram
Data Flow Diagrams
Data Dictionary

8. System Testing and Implementation
Strategic Approach Of Software Testing
Unit Testing
Discussion and Results

9. System Security
Security in Software

10. Conclusion and Future Enhancements
Conclusion
Future Enhancements

11. References

Development of a Customer Query Tracker for UK B2B Dissertation
Development of a Customer Query Tracker for UK B2B Dissertation

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