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om and its IT Strategy (Value Chain). This report aims to evaluate role of IT systems in the business environment of Alibaba.com. To contemplate the research, secondary sources have been used in which books, commercial websites/reports, and journal articles were selected to collect data while information was analysed through qualitative method (content analysis). The results indicate, Alibaba is working effectively while it is concluded that some improvements are essential for which significant IT systems (TPS, MIS, DSS, ESS, and DBEs) can be used, as in the past, innovation could be beneficial through product development strategies

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